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CONTACT
1-952-472-3379

email: mail@pointsofviewinc.com
 

 
 

CLICK HERE TO GO BACK TO OUR ONLINE SHOP

 


How to Order & Customer Service

 


HOW TO ORDER

Online

You can order directly from this website through PayPal®. Select the product you want in the pull-down menu under each product description and press the Add to Cart button for each item. When you press the Add to Cart button, you will be routed to a secure PayPay® shopping cart page where you can select the quantity you desire. The Shopping Cart gives you the option of returning to shop for more items and add them to your cart.

Shipping charges and tax (sales tax applies to MN residents only) are calculated and reviewable prior to your final check-out. If you are a tax-exempt organization, please call us to place your order if you wish to receive a tax-exempt status. We will need your State of Minnesota tax exempt number to place your order.

All prices are in US dollars.

NOTE: A PayPal® account is NOT required to shop via the PayPal® Shopping Cart.

All PayPal® orders offer a 60 day money-back satisfaction guarantee.

By phone
Call us at 952-472-3379. Please call between 9 am - 5 pm, Central Standard Time, Monday - Friday. If you are unable to reach a real, live person, please leave a message with your phone number and we will call you back as soon as possible.


 
 
CLICK HERE TO GO BACK
TO OUR ONLINE SHOP


CUSTOMER SERVICE

Your satisfaction is our top priority. If you have a problem with a transaction, just let us know and we will work with you to resolve the issue. You can open a dispute via email or call us at 1-952-472-3379. We will make every effort to respond to all customer service inquiries within 2 business days.

OUR POLICIES

Quantity Discounts
Quantity discounts are available. Contact us at 1-952-472-3379 or email your request, indicating the quantity requested, to mail@pointsofviewinc.com

Shipping

We typically ship book and DVD items by Media Mail. Please allow up to 2 weeks for delivery (U.S. only). We ship other items via USPS Priority or First Class Mail (domestically and internationally). You should expect Priority and most First Class Mail shipping to take 2-7 working days in the U.S., not including order processing. International orders typically take 5-10 working days, not including order processing. Order processing usually takes 4 to 24 hours. If you need an item sooner, please contact us in advance of placing your order and we will do our best to accommodate your needs with a different rate of shipping. Delivery tracking is available.

Order cancellation
We pick, check, pack, invoice, and often ship orders within hours of receiving them so we can get them to you quickly. Therefore, if you need to change or cancel your order, you must contact us ASAP! It's best to call us on the phone rather than emailing us because by the time we go through all of the day's emails, your order may already be on its way to you. We do not pay for shipping on returned items.

Returning items
We have a 60 day return policy. If you are unsatisfied with your purchase for any reason, we will give you a full refund for the item. Please call us prior to returning an item so we can be sure to give you full credit for your purchase and provide you with a Return Authorization number and address for your return. But again, please note, we do not pay for shipping of the returned items.

Product liability
We have to limit our liability to replacement or refund of a defective item. We cannot be responsible for damages, personal or otherwise, due to misuse or negligence while using a product.

Privacy policy
We will never sell your personal information. We do not store your credit card information electronically or on our website so your personal information is not accessible through the internet. We respect the privacy of our customers and do the utmost to preserve your trust in us.

 
   
  ©2017, Points Of View Productions Inc.